ESSEX COUNTY COUNCIL GETS A VGREET
We partnered up with service providers Mitie and Essex County Council to install a bespoke Vgreet in the council’s buildings
As part of the council’s receptionist facilities, the Vgreet has been branded to fit in with the existing environment. Via audio, it connects customers to the specific department they wish to reach. The customer can access whoever they want to speak to quickly, without the bother of being redirected through various departments. The council also benefits; it can deploy one receptionist through Vpod Portal and not specific representatives for each department.
Essex County Council have a facilities management partnership with Mitie, the FTSE 250 strategic outsourcing company. In fact both companies were awarded the 'Best Public Sector Partnership' award at the 2013 Premises and Facilities Management Awards. Mitie is always looking at clever ways of improving its service, particularly given the much-publicised pressure on public sector expenditure in recent years.
This is a prime example of how the Vgreet can streamline operations in a relatively large and established organisation. It’s an efficient way of making sure both customers and service providers stay happy.