The Future of Commerce is Contactless

How contactless delivery rose during the pandemic and why it's here to stay.


What is Contactless delivery?

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Contactless Delivery has been an essential service throughout the pandemic. It has allowed e-commerce to thrive during the lockdown and has ensured that people could purchase essentials, take away meals and other products when shops and restaurants were forced to close down. From Amazon to UberEats - we've relied so much on Contactless Delivery Services that they've become commonplace in our lives.

Contactless Delivery consists of a delivery driver dropping off a parcel in front of the determined location. The driver will notify the recipient that their parcel has been delivered, often through text message. The recipient will collect the parcel from where it was left, whilst maintaining a social distance and without having to come in direct contact with the delivery driver.

The Challenges of Contactless Delivery

Though Contactless Delivery offered a safer alternative to in-person shopping, it also presented some challenges and inconveniences. For instance, if the recipient wasn’t available to collect it or if there was not an allocated ‘safe place’ to leave the parcel it would remain undelivered. This meant the courier had to keep the parcel and try to re-deliver at a later time – increasing their workload. This can be especially problematic if the delivery of the parcel is time-sensitive and the consumer required their purchase(s) on a specific date but was unavailable to collect it at arrival.