The evolution of customer communication for financial services
Technology is allowing us to communicate with each other like never before, so why does it seem that video calling still has the same old restrictions? Current solutions allow you to communicate with remote advisors either remotely through apps and web or via the branch, no other products provide an end to end solution for banks.
Video is identified as one of the key tools in promoting and connecting your business, so why is it lagging behind less impactful tools in its reach and effectiveness?
Capacity issues, technical restrictions and lack of flexibility associated with a 'vanilla' approach can leave customers frustrated. Your customers rightly ask, "why can’t I talk face-to-face with the right person to answer my questions straight away?"
Think how many sales opportunities are lost every day because of these factors; and how will your company be perceived in the market place, if your customers' experience is a negative one?
Introducing dialog – the only 360 solution that means video need no longer be just an ineffective 'bolt-on' to your customer service strategy, but can finally form an integral part of your entire interaction.
Technology is allowing us to communicate with each other like never before, so why does it seem that video calling still has the same old restrictions?
Using Vidyo’s robust and bandwidth-light VEX technology, dialog means that finally, you can treat video just as you would audio, with full call-routing options available to your advisors, all via a simple user interface.
Powerful tools such as co-browsing and annotation of content on screen and the ability to print important documents remotely, mean dialog's potential to help your business is far beyond being a simple ‘visual phone call’, it ensures every call can now be something unique and empowering, to both your team, and most importantly, your customers.
Ultimately, dialog is the solution we all knew should exist, but wondered why it didn’t – but it took Vpod’s experience in bringing video to the consumer marketplace and Vidyo’s platform expertise to make it happen – now you can really make your business’ voice heard in a crowded marketplace and start to truly listen to your customers.
dialog – because every conversation counts
With dialog, it's now quick, immediate and cost-effective to transform every interaction you have into something beneficial to both you and your customer base.
Just contact us firstname.lastname@example.org and take your customer service to the next level.