Updated: Feb 5
“We’re confident retailers can deploy some simple solutions that will not only mean they are well prepared for any post-coronavirus scenarios, but also can truly revolutionise the customer experience at their stores”
— Sam Farrant, MD, Vpod
Few sectors have been upended by the coronavirus crisis as much as retail. Whilst online specialists have seem some resilience in revenue, retailers that rely heavily on the physical store have seen revenues plummet to effectively zero.
Retailers are asking some key questions about the future of their business:
— How can we maintain social distancing in-store after lockdown is lifted?
— How can footfall be effectively screened, monitored and counted?
— How do we still provide a personalised service and offer expertise in-store, whilst still ensuring the safety of our staff?
“How can we ensure the future of the store post-pandemic?”
Physical stores will still face huge challenges even when the COVID-19 crisis subsides. Factors such as social distancing will still be with us for the foreseeable future.
Monitor customer temperatures, use facial recognition for returning customers and even use voice control. This all adds up to secure, safe screening with a totally contactless check-in whenever a customer visits your store.
Manage arrivals for appointments with your experts and manage ad-hoc queuing via customer smartphones. Great service always begins with minimal waiting times.
Vpod’s Vgreet can go way beyond simple digital signage to guide your customers around your store. Use technology to sync with smartphones for a truly immersive store experience that makes it a destination, not just a location.
Support your stores to implement social distancing by automatically tracking footfall. Live head counts warn of density build-ups to support staff maintain safe practices.
Allow customers to speak face-to-face via video with your advisors, even if they aren’t located at the store location.
Extend your sales and opportunities reach by linking your experts to any customer’s location, on any device and at any time that’s convenient to them, either by scheduled appointment or a simple help request.
Retail: The crisis is real
“Footfall at British Retailers is down 85% over the last two months” Google
“UK retail sales have fallen a record 5.1% in March” Office for National Statistics (ONS)
“Retailers are in crisis mode as the impact of COVID-19 has obliterated sales to new record-lows” Richard Lim, chief executive of Retail Economics
“Measures such as floor markings, customer limits and also temperature screening, of the type that customers in China’s shops and travellers at some international airports have become used to, could also appear” Coronavirus: what would a year of physical distancing mean for the UK? The Guardian
Ready to revolutionise?
“In these challenging times, we are seeing a huge spike in demand from retail businesses wanting to bring the power of automation to their spaces” says Vpod MD Sam Farrant “not just to enhance the customer experience, but also provide protective health measures to both customers and staff.”
“What the future will hold is of course uncertain, but one thing we can be sure of, is that the challenges for retail will be ongoing. However, we’re confident retailers can deploy some simple solutions that will not only mean they are well prepared for any post-coronavirus scenarios, but also can truly revolutionise the customer experience at their stores.”