Updated: 14 hours ago
Hospitals and healthcare clinics are using visitor management solutions to enhance their visitor experience and workplace efficiency. Vpod's visitor management for hospital and healthcare improves the visitor journey for healthcare professionals wanting to engage with customers and improve their visitor management.
In today's blog, we will cover the visitor management topic for hospital and healthcare, including:
What benefits can a visitor management system bring to hospitals
How to mange visitors in hospitals and healthcare clinics
The big five benefits of visitor management for hospitals
1. Instant access to the right healthcare expert
Patients can speak face-to-face with the person they need; be it GP, nurse, pharmacist, nutritionist — quickly and easily from the privacy of their own home, or indeed any convenient location, via our secure cloud-based platform, no complicated app or big bandwidth required.
2. Increase patient choice and accessibility
Through Vgreet digital visitor management system, patients get to choose how, when and where they want to interact with a healthcare professional. Conversations and consultations can be held at a private clinic, public hospital or even the high-street pharmacy using one of our bespoke private Health Pods.
3. Increase hospital/ pharmacy efficiency
Our Vgreet units enable customers/patients to find the healthcare information they need, without having to talk to a pharmacist directly – very useful when there is only one specialist on-site — and with our secure and private environments and cloud-based platform, it means if a face-to-face consultation is needed — then a remotely located health expert is just a click away.
4. Empower personal health decisions
Through Vpod visitor management, key information is now at customer/patient fingertips at your health service location, without the queues or fuss. For example when travel planning, they can find relevant information — from sun protection advice to destination dos and don’ts — via a Vgreet kiosk; and even ‘click and collect’ any products they need from the location's pharmacy or sales point — and of course if anything isn’t clear, they can speak directly with a travel health specialist via video.
5. Enabling joined up physical and digital journeys
Speak to a healthcare assistant via a website/app, book an appointment with a healthcare professional at a local hospital, and use a Vgreet device at the hospital reception area when you check-in for that appointment — even use a Health Pod for an appointment if that specialist is located remotely. All from one platform!
Vpod's visitor management means patients get to choose how, when and where, they want to interact with a healthcare professional.
Vpod's visitor management is a powerful way to connect people to the right person to help with their health-related enquiries and concerns. An ever-growing population means healthcare professionals are increasingly in demand for their services — but also under pressure to deliver advice and solutions at a time convenient to people’s busy lifestyles.
Through Vpod's visitor management, hospitals and healthcare clinics can have a seamless, single way to deliver healthcare expertise across multiple channels.
Allows patients to contact the right expert their situation needs
No patient call ever goes unanswered
Your experts can manage conversations via a simple interface as easy as an audio call
All relevant medical files are accessible by your experts — instantly and securely
Cloud-based open architecture means no costly upfront costs, integration with your existing systems and full future-proofing
High-quality connectivity from any location, with low-bandwidth demands
Interface with your APIs and even physical medical equipment, hospital and healthcare facilities
4 ways to improve visitor management for hospitals
1. Document all entrances and control visitors' access to restricted area
An integrated visitor management system with access control is very useful to protect your visitors and employees. for example, if your staff are using key fobs/cards to enter certain rooms, look for a visitor management system which can be integrated with your security system.
Hospital's visitors could include patients, patients' visitors, contractors, vendor, volunteers. Managing visitor types is important as different types of visitors need different access permission which can be easily tailored in Vgreet digital visitor management system, such as:
Contractors you might restrict to certain floors
Suppliers access to floors like Catering to one floor
Cleaners to all floors but only out of hours
2. Reduce visitor check-in time
Enabling a visitor management kiosk at your entrance can eliminate unnecessary manual processes and improve your visitor experience. Appointments, scheduling, and consultation can be fully integrated with Vgreet, so the visitors can check-in for their appointment quickly and easily,
When visitor arrives at the entrance, Vgreet's thermal imaging, and facial recognition technology recognise visitors approaching, and guide them to scan the QR code which is sent to the visitors through pre-registration prior to their arrival.
After scanning their QR code, the registered visitors are given the direction of the building.
Read more about Vgreet visitor management system's features
“With our flagship clinic opening in Harley Street, appointments, scheduling and consultations were all seamlessly integrated and frustration-free with Vgreet." — Chris Schiel, LifePlus founder and CEO
3. Keep track of visitors
Tracking your visitors and collecting their information gives you a clear insight into your hospital's activity. Understand when and where they are at in your building to ensure every one onsight is sage and secure. A visitor management system with a visitor log is beneficial for a long-term visitor who visits a patient frequently, so the check-in process is simplified when they visit again.
4. Communicate clear policies to your visitors
As we have discussed how to write a clear visitor policy in our blog, visitors should be fully aware and signed the documents before arriving. In general, you can display policies to new visitors on the Vgreet's visitor management kiosk when they arrive at the hospital.
Pre-registration is another useful feature that you can send your visitor policies to them beforehand to reduce check-in time.
Want to know more?
Contact our team for advice on advanced visitor management for hospital and your clinics.