Dialog Virtual Concierge
Anywhere. Any time. Any Device.
What is a virtual concierge system?
Maximise the way your business engages with its customers with Dialog. With its proprietary technology and minimal bandwidth demands, virtual concierge software can connect customers to one of your experts at a time that is convenient for them – leaving no query left unanswered.
With Dialog Virtual Concierge, your agents can handle video as simply as they would audio, adding experts to the call, placing people on hold or forwarding queries, all via Dialog’s simple visual interface.
Not only does video mean crucial decisions can be discussed face-to-face, all sessions take place in a feature rich environment allowing agents to share information and annotate it on screen in real time — whilst the ability to remotely print and scan documents means no sales opportunity need get missed during a session.
Where can Dialog virtual concierge systems be used?
The software can be embedded into web pages, apps, internal systems, or our visitor management systems.
Benefits of Using Virtual Concierge Systems
A Quality Experience
Deliver an engaging, valuable experience to customers.
Access to Experts
Give customers access to the expert they need to speak to, when they need to speak to them.
Increase productivity of experts and centralise resources to reduce costs while maximising value and potential sales.
Share and Collaborate
Provide advanced collaborative capabilities such as content sharing, screen annotation, digital signature capture, recording, printing and scanning.
Allow calls to be scheduled by the customer and enhance customer service capabilities.
Keep in touch with customers at a time and location that is convenient for them.