Updated: Mar 10
What Is a Remote Receptionist?
A remote receptionist (or virtual receptionist) takes care of your front desk's tasks remotely by handling incoming calls, taking messages and answering customer's questions. Remote receptionists can ease your reception staff's burden at busy times and still deliver a first-class experience.
Earlier this week, Vpod announced a new partnership with Moneypenny. Vpod's Vgreet visitor management system excelled at delivering first-class customer service. Adding remote receptionists could significantly improve your reception service and benefit visitor management for the better; here’s why.
Moneypenny combine a perfect mix of people with technology to deliver effective visitor management solutions, which is something which I am incredibly passionate about. For me, the connected workplace cannot exist where the balance between the two is unbalanced; technology should serve as an autonomous process that keeps the office running smoothly, while people provide a tailored reception services and visitor experience.
Vpod’s technology disrupts the traditional front of house and provides companies with first class visitor management solutions. Our work has helped the likes of Vodafone, LAX Airport and more; each solution is tailored to a customer's needs with a return-on-investment set of savings being realised in the first year of implementation.
Moneypenny’s incredible company culture really shines through when you speak to their remote receptionists. Their friendly, professional and supportive attitude leads to a first-class concierge service to their customers; something that I believe is incredibly important in effective visitor management.
It is the marriage of people and technology that is a philosophy that both Vpod and Moneypenny share to deliver a cutting-edge service.
Both companies place customers at the forefront of their strategy, focusing on solving their customers challenges. In many markets the pandemic has accelerated trends and this partnership simply meets the needs of a growing trend to drive digital transformations:
That deliver enhanced user experiences like Touchless and Express check-in
Improve process efficiency with self-certification whilst delivering a 3 second check-in
Create a safer workplace with front of house staff not having to physically meet visitors
Whilst at the same time giving the visitor a VIP experience
A PA/remote receptionist “accessed on demand” through the Vgreet digital visitor management system is a perfect combination of technology and people delivering an enhanced product with reduced costs.
Who is Moneypenny?
Moneypenny is the world’s leading outsourced provider to small and large businesses for delivering brilliant customer conversations. Established in 2000 and based in the UK, Moneypenny’s 1000-strong team delivers telephone answering, live chat, switchboard and customer support services to over 21,000 businesses. Each and every client benefit from their unique mix of extraordinary people and ground-breaking technology to answer calls and live chat exactly as if they were based in-house.
The likelihood of you speaking with a Moneypenny remote receptionist is high; in total, more than 13,000 businesses across the UK benefit from Moneypenny’s mix of unique people and technology mix.
Remote Receptionist and Visitor Management
Moneypenny’s highly skilled PAs answer queries for a wide range of customers across the UK via calls and live chat. With Vpod’s visitor management solution, Vgreet, remote receptionist can now connect with customers via video. That’s right, Vgreet now has video integration to allow visitors and employees connect with a remote receptionist from Moneypenny via our Vgreet unit.
A visitor to your building can connect via video with a Moneypenny's remote receptionist if they need any help. No matter the time, day or location, Moneypenny are on hand as an extension of your reception team to safely direct visitors to where they need to be.
Benefits of adding remote receptionists to your reception
1. Covid-19 safety
Every Facilities Manager is sure to have return to the office as the top of their priority list for 2021. Our partnership will ensure that employees return to work safely, with their anxieties around Covid-19 reduced by a physical change in their office.
Vgreet's contactless features allow your employees and visitors to check into your building with minimal contact with others and most importantly, less risk of being contaminated.
Receptionists are at risk of being exposed to Covid-19. Facilities Managers must work to keep reception staff safe, secure and working efficiently.
With our partnership, you can relocate your reception staff from a front desk, where they are at risk of Covid contamination, to an area in your building where they can undertake their responsibilities safely. Visitor greeting and sign-in is covered by Vgreet when they arrives at your building. If they come into any issues, a Moneypenny's remote receptionist will ensure your visitor gets to their destination on time.
2. Deliver a first-class experience
With a combination of Vgreet’s technology and Moneypenny’s people, your reception area provides a wow first impression to anyone who enters your building. Real-time, concierge style PAs are on hand to answer your visitor's questions, including support with directions to the correct office, travel options, booking a cab, or any support they need using Vgreet.
The slick duo of Vgreet and Moneypenny remote receptionist services means anyone visiting your building will enter the building and be signed in seamlessly, reducing traffic congestion in your reception area, and most importantly, ensuring visitors arrive at their destinations safely and on time.
3. Cost savings
Receptionist retention is one cost-saving opportunity that presents with a Vpod x Moneypenny solution. Many reception areas have just one receptionist and it can be a lonely and challenging task, with huge peaks and troughs of traffic in the early morning and evenings.
Single person reception teamsters can:
Create a large staff turnover more often than multiple staff receptions
Cost more as when receptionists leave businesses are exposed to unscheduled recruitment, training and often uniform costs
Industry numbers show that it can cost £2,900 per replacement receptionist. By introducing Vgreet and Moneypenny's remote receptionist to your reception area and visitor management process, you will have an engaged employee that is working as part of a central team, and you can see a significant return on investment in the first year of a Vgreet.
For the Facilities Manager, having remote receptionists and Vgreet brings huge benefits:
Money saved, either on staff turnover or economies
These savings pay for the Vgreet unit
The Vgreet(s) introduce a huge upgrade in service and efficiency
The HR and Legal teams thank you for removing the risk
Health and safety are now much happier
And you have lessened or removed the risk of employees leaving
How do remote receptionist services work?
When a visitor comes into your building with a pre-registered QR code to be scanned by Vgreet's kiosk. However, if there are unexpected visitors or the guest has no QR code to check-in, they still can be assisted by the remote receptionist..
This extra support from Moneypenny's remote receptionist work in this way:
Visitor only need to say "help" through Vgreet's voice recognition technology
Moneypenny's dedicated PA/remote receptionist answer
Your PA Team know whose expected
The remote receptionist can contact the host
Answer any query
A list of useful resources
Ultimate visitor management guidelines
Calculate how much money you can save with us
Read more about how digital reception system works
Don't want to read? Watch our videos
Want to know more about Moneypenny remote receptionist and Vgreet?
My team would love to show you how you can achieve a Covid safe, first-class visitor management experience while making significant cost savings.
Get in touch for a demo today.