What will your reception experience be like when your building gets back to work?
Long queues, masks, perspex screens, barrier tape and thermal cameras that just show if people are hot are not. Your company could be spending a lot of money, just to make your reception areas intimidating places for your returning staff and visitors — so how do you achieve an inviting, yet safe environment and reassure your employees and visitors, that you’ve got their backs?
Focus: The people, or the process?
Companies, by necessity, are having to change to reflect the post-pandemic reality, with many facilities management teams building up long shopping lists of generally accepted ‘must-haves’.
Hand sanitiser stations? Check.
Perspex screens in front of receptionists? Check.
Barrier tape? Check.
Cameras on a stick? Check.
All this can get pretty expensive, pretty quickly and result in making the arrival experience a negative one, causing further anxiety for returning employees and intimidating for visitors. Also, look back over that list, what if you are just bolting on more and more things you think you “have to have”, rather than fundamentally evaluating the actual process in your entrance and reception areas?
Take the thermal imaging camera for example, once only seen in some East-Asia airports, it’s becoming a common sight as businesses seek to screen people’s temperature as they arrive.
So your entrance area needs one right? But…
If it only reads ambient body temperature and doesn’t prevent or notify risk, is it really an effective preventative measure?
Can you afford hiring a person just to man a separate station? Does that then put them in harms way? What training do they need? What protection do they need? What happens when they are on a break?
What happens when the readings are high? How do they discreetly create an alert, without causing panic or alarm?
Will your staff and visitors find a long queue for a medical check intimidating or distressing?
Oh, and how many do you need for your footfall?
Suddenly the thermal camera you thought you got a cheap deal on, has created a host of expensive problems.
Sometimes it seems people and technology just don’t mix.
Streamlining saves time, money and ………waiting
Vgreet, like most great solutions, just…works — because it answers one, common, overriding question people are now asking of their business every day “How do we keep the visitor experience fast and frustration-free, now we’ve got a ton of new guidelines in place?”
Don’t want people touching surfaces, meaning more potential risk and more cleaning? Vgreet uses voice commands, not button presses, to start any process.
Want to help visitors quickly check-in, cutting down on those socially-distanced queues? A simple QR code scan checks people in, notifies their host, prints their pass and shows them where they need to go — in seconds not minutes.
Want to quickly, accurately and discreetly screen visitors for any health concerns? Vgreet’s internal imaging scans a visitor’s skin, not ambient, body temperature and makes any alerts automatically.
See? Technology does work! Best of all it means you are freeing up staff to deal with those unexpected and complicated problems, because all the simple stuff is taken care of.
When you need technology to solve, not create problems
“People we’re working with are coming to us to help them prepare for the post-peak pandemic return to work, because often their first instinct was “more guidelines means more staff”, but that was very much the pre-virus mindset” explains Vpod head of UX, Dom Salmon.
“Our answer is to take the more routine tasks off your people’s hands, which in turn frees them up to deal with more complex problems. They don’t need to keep a queue of people waiting because they need to print out visitor passes, or leave the reception area to show people to the meeting room they need to be in. That just creates queues, frustration — an overall ‘bad’ experience, and given the concerns people are understandably having as we ease back to ‘normal’, that can all make for a distressing and worrying experience.
“Sure, some problems are complex and need personal assistance to resolve, but even here, via video, you can keep physical proximity to a minimum, essential in today’s reality, but still keep key interactions personal.
Time for a rethink
“There’s also a financial imperative given the economic pressures many companies are facing” continues Salmon "and again that’s making businesses look for innovative solutions. Don’t hire more staff, that’s expensive. Help out the staff you already have, that’s our message and we’re pushing at an open door on that now. The example we think of, is knowing the time. Time is useful information to have when people arrive at your building “am I late for my meeting?, have I got time to use the bathroom?”, the stuff that everyone thinks — but if we said you should employ someone to stand in your reception with a watch, so people could ask them the time, you would think that was expensive and crazy, “Why not just put a clock on the wall? Our staff have better things to do!
“Well, we don’t think things like checking-in, pass printing, providing directions, giving information, health-screening are any different— because yes, your’re right, your staff really do have better things to do.
“Ultimately, if Vgreet made life harder for facilities management teams, or made the process of checking in more difficult, annoying and time consuming for visitors, or cost a ton of money for what it does, it simply wouldn’t exist.
“Technology is either a help or a hindrance, and Vgreet is an example where technology just ‘works’. It saves time, it saves money and just makes everyone’s life a little easier — and that’s incredibly important to people, now more than ever.”
Finding a process that gives your people a helping hand
Think back to your old facilities and visitor management systems. A day is great with people, but he was always getting stuck writing out visitor passes rather than helping visitors with their questions. Gina never got a lunch break because long queues always happened between eleven and three. Anisha was never around as she was always showing people where to go.
Now, post-pandemic, they have to cope with extra guidelines, extra regulations and keep an eye on theirs and everyone else’s safety. They could probably do with a little help.
Vgreet, do you need a solution that just works?
“Technology is either a help or a hindrance, and Vgreet is an example where technology just ‘works’. It saves time, it saves money and just makes everyone’s life a little easier — and that’s incredibly important to people, now more than ever”