Updated: Jun 2
What is visitor relationship management?
Visitor relationship management enables business to personalise customer visit and improve customer experience. It includes a solution that allows organisations to streamline their visitor management process through many features, such as:
customisable notifications for hosts and security
Vodafone Vgreet Deployment
Vpod has recently installed seven Vgreet visitor management systems within the Vodafone UK headquarters in Newbury as well as in London, one of which has a large campus consisting of six buildings. We have also installed our Vgreet visitor management systems in Vodafone Group’s headquarters in Paddington, London, where it occupies four floors within a multi-tenanted building, along with their digital hub Speechmark, in London’s Southwark.
Deployed in Newbury - 2 Vgreet’s
Deployed in Paddington - 3 Vgreet’s
Deployed in Southwark - 2 Vgreet
Vodafone's Return on Investment
Vodafone have seen a return-on-investment of £80k in year 1 and £175k in year 2.
Why do businesses need streamlined Visitor Relationship Management?
After installing Vgreet, Vodafone have found their entire visitor experience has been streamlined and with routine tasks being taken care of, their front-of-house teams are able to concentrate on providing a more personal concierge-style service to their guests.
Furthermore, during the global pandemic, Vgreet’s visitor relationship management system meant Vodafone were able to update their health notices across all venues remotely and instantaneously. Having a virtual reception during the pandemic has shown invaluable to helping employees and visitors feel safe and secure. Allowing for contactless visitor management has enabled Vodafone to continue with key operations during the pandemic.
Since installing Vgreet digital visitor management system, Vodafone, whose primary aim was controlling and streamlining visitor management, have seen a substantial return on investment.
A visitor scans their QR code at Vodafone’s Newbury HQ to kick start the automated check-in process
“Vgreet’s visitor relationship management meant Vodafone were able to update their health notices across all venues remotely and instantaneously!”
Combining Vgreet with existing staff meant Vodafone had the flexibility to deal with larger footfall at busy times without having to increase staff-levels.
Meet Vanessa: Vodafone love their video avatar ‘Vanessa’ who ushers over visitors to interact with their Vgreet units
How to implement streamlined visitor relationship management?
The Vgreet visitor management system (VMS) is used to provide great visitor relationship management experiences in buildings with no receptionist, as well as supplementing physical visitor management reception teams.
Vgreet reduces check-in times and automates the entire visitor management process to assist visitors within Vodafone and beyond, in turn helping managers and reception staff cope with high volumes of enquiries, from visitors to couriers etc.
Vodafone’s visitor management system consists of a full-screen visitor management kiosk (labelled Vanessa by Vodafone). Upon arrival, the visitor management software recognises a guest approaching and an image of ‘Vanessa’ on the Vgreet’s screen then gestures visitors over and guides them through the self-check-in process.
Thanks to the visitor management kiosk, there’s no queuing or typing involved. Guided by Vanessa, visitors simply scan the QR code that they have received by email to their smartphone. Relevant parties within Vodafone (for example a meeting host) are then alerted that their guest has arrived in reception.
“As a digital business it suits our requirements to move into a more digitally enabled operation whilst improving the customer journey and customer experience”
— Craig Login, Property Contract Manager
The guest will then either be directed to a meeting location by ‘Vanessa’ or collected from reception by the meeting host. And if the visitor faces any difficulties during the sign-in process, they can select the help option and speak directly to a Facilities Manager face-to-face via a live, remote video chat.
“Thanks to the Vgreet, there’s no queuing or typing involved — guided by Vanessa, visitors simply scan the QR code, which they’ve received by email on their smartphone.”
Vgreet Visitor Relationship Management System
Vgreet’s advanced visitor management technology can include many different features:
live travel and weather updates
visitor entry management
full GDPR comliant
Accessible visitor policy
Vgreet also captures visitor feedback and records the usage data in order to measure KPIs and visitor management performance.
Vgreet visitor relationship management system provides further assistance with simply selecting the help option on the kiosk which connects them to a live video call with an employee. Any company-specific visitor policy can be displayed and accessible with regards to GDPR compliance.
“Vgreet provides a modern digital solution for a traditional reception service, it improves the customer journey and helps make it as frictionless as possible from check-in to host arrival ”
— Craig Login, Property Contract Manager
What are the benefits of Vgreet visitor management system?
Vodafone found that the biggest benefits of using the Vgreet visitor management system were:
Breaking the old visitor management model - Reception staff are no longer overwhelmed during busy periods.
Live information on the visitor management dashboard provides a virtual information desk at all at times.
Personal, concierge-style service is available anytime via face-to-face video with a member of the Vodafone team, however busy it gets.
With data capture, activity monitoring and customer feedback, Vodafone can constantly review and enhance their visitor management process.