Updated: Nov 9
What is visitor relationship management?
Visitor relationship management includes a solution that allows organisations to streamline their visitor management process through many features, such as:
customizable notifications for hosts and security
Vodafone Vgreet Deployment
Vpod has recently installed seven Vgreet visitor management systems within the Vodafone UK headquarters in Newbury as well as in London, one of which has a large campus consisting of six buildings. We have also installed our Vgreet visitor management systems in Vodafone Group’s headquarters in Paddington, London, where it occupies four floors within a multi-tenanted building, along with their digital hub Speechmark, in London’s Southwark.
Deployed in Newbury - 2 Vgreet’s
Deployed in Paddington - 3 Vgreet’s
Deployed in Southwark - 2 Vgreet
Vodafone's Return on Investment
Vodafone have seen a return-on-investment of £80k in year 1 and £175k in year 2.
Why do businesses need streamlined Visitor Relationship Management?
Through the use of Vgreet’s visitor management dashboard, Vodafone have found their entire visitor experience has been streamlined and with routine tasks being taken care of, their front-of-house teams are able to concentrate on providing a more personal concierge-style service to their guests.
Furthermore, during the global pandemic, Vgreet’s visitor relationship management meant Vodafone were able to update their health notices across all venues remotely and instantaneously. Having a virtual reception during the pandemic has shown invaluable to helping employees and visitors feel safe and secure. Allowing for contactless visitor management has enabled Vodafone to continue with key operations during the pandemic.
Since installing Vgreet visitor management kiosks Vodafone, whose primary aim was controlling and streamlining visitor management, have seen a substantial return on investment.
A visitor scans their QR code at Vodafone’s Newbury HQ to kick start the automated check-in process
“Vgreet’s visitor relationship management meant Vodafone were able to update their health notices across all venues remotely and instantaneously”
Combining Vgreet with existing staff meant Vodafone had the flexibility to deal with larger footfall at busy times without having to increase staff-levels
Vgreet: Meet Vanessa
Vodafone love their video avatar ‘Vanessa’ who ushers over visitors to interact with their Vgreet units
How to implement streamlined visitor relationship management?
The Vgreet visitor management system (VMS) is used to provide great visitor relationship management experiences in buildings with no receptionist, as well as supplementing physical visitor management reception teams.
In order to enhance the visitor experience, Vgreet reduces check-in times and automates the entire visitor management process to assist visitors within Vodafone and beyond, in turn helping managers and reception staff cope with high volumes of enquiries, from visitors to couriers etc.
Vodafone’s visitor management system consists of a full-screen visitor management kiosk (labelled Vanessa by Vodafone). Upon arrival, the visitor management software recognises a guest approaching and an image of ‘Vanessa’ on the Vgreet’s screen then gestures visitors over and guides them through the self-check-in process.
Thanks to the visitor management kiosk, there’s no queuing or typing involved. Guided by Vanessa, visitors simply scan the QR code that they have received by email to their smartphone. Relevant parties within Vodafone (for example a meeting host) are then alerted that their guest has arrived in reception.
“As a digital business it suits our requirements to move into a more digitally enabled operation whilst improving the customer journey and customer experience”
— Craig Login, Property Contract Manager
The guest will then either be directed to a meeting location by ‘Vanessa’ or collected from reception by the meeting host. And if the visitor faces any difficulties during the sign-in process, they can select the help option and speak directly to a Facilities Manager face-to-face via a live, remote video chat.
Any company can easily integrate the QR code system to start streamlining their visitor management system
“Thanks to the visitor management kiosk, there’s no queuing or typing involved — guided by Vanessa, visitors simply scan the QR code, which they’ve received by email on their smartphone”
The Vgreet’s advanced visitor management technology can include many different features.
Vgreet can provide live travel and weather updates, plus a host of other useful features such as wayfinding, visitor entry management, badge printing, room booking, temperature checks, facial recognition and questionnaires. The visitor management software used by Vgreet captures visitor feedback and records the usage data in order to measure KPIs and visitor management performance.
As for visitor relationship management, if at any point users need assistance, they simply select the help option on the kiosk which connects them to a live video call with an employee. Any company-specific policy, procedure, behaviours and guidelines can be displayed and accessible with regards to visitor management GDPR compliance.
“Vgreet provides a modern digital solution for a traditional reception service, it improves the customer journey and helps make it as frictionless as possible from check-in to host arrival ”
— Craig Login, Property Contract Manager
What are the benefits of visitor management systems?
Vodafone found that the biggest benefits of using the Vgreet visitor management system were:
Reception staff are no longer overwhelmed during busy periods.
Live information on the visitor management dashboard provides a virtual information desk at all at times.
Personal, concierge-style service is available anytime via face-to-face video with a member of the Vodafone team, however busy it gets.
With data capture, activity monitoring and customer feedback, Vodafone can constantly review and enhance their visitor management process.
Visitor management kiosks also provide an element of security with regards to their visitor badge systems, facial recognition systems and temperature screening.
Visitor management GDPR and data protection compliance can be streamlined and easily accessible.
Visitor management behaviour can have a positive brand impact when experiencing an organized and efficient visit.
Facial recognition automatically identifies returning visitors or staff from other locations
Vpod partner Proxyclick is at the forefront of creating easy and efficient admissions for visitors to their clients’ buildings
Vodafone is now looking to roll out Vgreet visitor management systems in their office buildings throughout the UK, with additional visitor management features such as the ability to capture visitors’ photos and integration into third-party access control and turnstiles solutions via Vodafone’s visitor management provider and Vpod partner Proxyclick. Read the article about Vgreet at Vodafone on ThisWeekinFM.
“We are delighted with the progress of this opportunity provided by our partner Mitie. Within two weeks of deployment, Vodafone ordered additional units and is now looking at further locations and features. Vodafone is the perfect example of how Vgreet can provide significant benefits for visitors” — Sam Farrant, Managing Director, Vpod
Vgreet Visitor Relationship Management
Are you now looking ahead to the long road back from lockdown?
Are you looking to make your visitor management process contactless, efficient and safe?
Are you concerned about whether to focus on people or the process? Read our blog on how businesses can use visitor management systems to adapt their visitor management experience to be as efficient as possible in the post-pandemic ‘new normal’ workplace.
“Vodafone is the perfect example of how Vgreet can significantly improve visitor relationship management.”
· Visitor relationship management includes a solution that allows organisations to streamline their visitor management process through many features.
· Vgreet has the ability to manage multiple floors and offices.
· Vgreet allows the visitor relationship management experience to be streamlined and with routine tasks being taken care of, their front-of-house teams are able to concentrate on providing a more personal concierge-style service to their guests.