Vgreet Visitor Journey

How can you assess your visitor experience?

Follow the Vgreet visitor journey below and use the checklist to the right to assess your organisation's current visitor experience.

Visitor Journey Step - 1

Booking a meeting

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Feature

Capture visitor email details through Outlook or our scheduling system integration

Benefits

Remove the need for manual entry of visitors into a third party system, whilst not needing to change existing Microsoft or Condeco workflows 

Challenges this feature helps

Efficiency

Is this process currently digital or manual?
The desired process is:

Visitor Journey Step - 2

Pre-arrival

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Feature

Through pre-registration, send visitors health questionnaires, NDAs and building information prior to their visit

Benefits

Remove manual tasks from reception and security teams, protect visitors efficiently and minimise staff contact 

Challenges this feature helps

Compliance

Is this process currently digital or manual?
The desired process is:
maps

Feature

Send wayfinding maps to visitors before they leave the house with Vgreet's pre-registration feature.

Benefits

A branded invite with Google Maps directions helps your visitor navigate to the building, making sure they are on time and you have provided a great 1st impression 

Challenges this feature helps

Experience

Is this process currently digital or manual?
The desired process is:
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Feature

A tailored, branded meeting invite automatically sent to visitors via email.

Benefits

Impress visitors with a branded invite, all the details of how to get there, host details and any pre-registration details - all on one invite 

Challenges this feature helps

Experience

Is this process currently digital or manual?
The desired process is:
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Benefits

Identifying visitor details for security check or cross reference 

Challenges this feature helps

Compliance

Is this process currently digital or manual?
The desired process is:
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Feature

Self Health Certification

Benefits

Keep the workplace contamination free. Ensure your safety exec compliance and peace of mind with a full survey feature, with reporting and audit compliance  

Challenges this feature helps

Compliance

Is this process currently digital or manual?
The desired process is:
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Feature

Photo ID check

Benefits

Collect photo's for ID checks easily and consistently

Challenges this feature helps

Compliance

Is this process currently digital or manual?
The desired process is:
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Feature

Digital e-agreements

e-Agreement T & C's

Benefits

Ensure any liability statements are agreed to

Challenges this feature helps

Compliance

Is this process currently digital or manual?
The desired process is:
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Feature

Legal document signature

Benefits

Ensure signed agreements are captured 

Challenges this feature helps

Compliance

Is this process currently digital or manual?
The desired process is:
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Feature

Watchlist / blacklist check 

Benefits

Check visitors against the company blacklist for security control and alerts 

Challenges this feature helps

Compliance

Is this process currently digital or manual?
The desired process is:
Workers with Safety Vests

Feature

Safety video viewing 

Benefits

Remove onsite safety videos from check-in. Let your visitors watch them in their own time whilst ensuring you have a full compliance audit trail

Challenges this feature helps

Compliance

Is this process currently digital or manual?
The desired process is:

Visitor Journey Step - 3

Arrival at meeting location

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Feature

Display notices on the Vgreet's screen.

Benefits

Bring timely notices to the attention of visitors and record their viewing.

 

Ensure all visitors read the safety notices and you have an audit trail

Challenges this feature helps

Compliance

Safety

Is this process currently digital or manual?
The desired process is:
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Benefits

Ensure you track genuine core body temperature and have a process to manage high readings that minimises staff contact and directs one way traffic adhereance 

Challenges this feature helps

Compliance

Safety

Is this process currently digital or manual?
The desired process is:
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Feature

Voice Recognition

Benefits

  • Enables touchless check-in in 3 seconds minimising contamination.

  • Speed up check-in  with one voice command. Say "check-in" and the QR code scanner is enabled.

  • Voice recognition simple commands make the whole experience touchless and efficient 

Challenges this feature helps

Safety

Efficiency

Experience

Is this process currently digital or manual?
The desired process is:
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Feature

Motion Sensors

Benefits

Remove the risk of contamination of touching screens with motion sensors on your Vgreet

Challenges this feature helps

Safety

Is this process currently digital or manual?
The desired process is:
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Feature

Touchless Check-in

Benefits

Motions sensors and voice recognition deliver touchless check-in. Saving sanitisation costs and contamination risk.

No standing in a queue risking contamination. Visitors check-in in 3 seconds with a touchless voice command "check-in". A true VIP experience 

Challenges this feature helps

Safety

Experience

Is this process currently digital or manual?
The desired process is:
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Feature

Decongested Reception areas

Benefits

Vgreet reduces the risk of queues and adds 2800 visitors a day capacity with every Vgreet, cutting waiting time with a 3 second express check-in.

Challenges this feature helps

Productivity

Is this process currently digital or manual?
The desired process is:
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Feature

Executive PA on demand

Benefits

Exec PA's available on a single voice command in HD quality with full access to your Vgreet to check unexpected guests in.

Digital experiences can be enhanced at any time with human interaction with one voice command "help". However, that help needs to be able to "do something" ie add a visitor, pull up a lost QR code, and check a client in.

 

Help is available you need when you need it

Challenges this feature helps

Safety

Experience

Is this process currently digital or manual?
The desired process is:
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Feature

Automatic host notification

Benefits

Save your reception team from trying to find hosts with un-obtrusive automatic email and sms notifications

Challenges this feature helps

Efficiency

Is this process currently digital or manual?
The desired process is:

Visitor Journey Step - 4

During the visit 

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Feature

Interactive indoor maps

Benefits

The Vgreet knows which room or desk visitors are going to and shows how to get there on an interactive map. That map can be sent to their smartphone easily to help visitors navigate the building

Challenges this feature helps

Efficiency

Is this process currently digital or manual?
The desired process is:
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Feature

Digital Locker Integrations

Benefits

Vgreet enables the ability to see where your locker bank is, the number and access it - improving security and productivity 

Challenges this feature helps

Productivity

Safety

Is this process currently digital or manual?
The desired process is:
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Feature

Room and Desk booking

Benefits

Not only does Vgreet tell visitors where their booked room/desk is located, visitors can also use the Vgreet as a resource to book rooms and desks.

Challenges this feature helps

Experience

Is this process currently digital or manual?
The desired process is:

Vgreet Visitor Management Features

For the organisation

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Feature

Removing manual processes with digital workflows

Benefits

Reduce staff turnover by eliminating 70-80% of dull manual repetitive processes can be removed with customised digital workflows saving time, money and staff turnover 

Challenges this feature helps

Efficiency

Is this process currently digital or manual?
The desired process is:
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Feature

Increase staff safety

Benefits

Staff can deal with visitors and exceptions in a centralised back office.

 

Simply connect visitors to back office staff via Vgreet when they ask for help

Challenges this feature helps

Experience

Is this process currently digital or manual?
The desired process is:
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Feature

Insert Robust

Track and Trace

Benefits

Ensure you know who came in the building and who meet who with a full visitor tracking and audit list by day.

Challenges this feature helps

Compliance

Is this process currently digital or manual?
The desired process is:
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Feature

Fire role call

Benefits

Digitise the emergency roll 

to speed up reaction times in emergencies when you need to act quickly with surgical precision. 

Challenges this feature helps

Compliance

Is this process currently digital or manual?
The desired process is:
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Feature

Provide physical/psychological safety

Benefits

 

Deliver a visibly safer workplace environment with Touchless processes and fast express check-in processes eliminating the risk of a congested reception.

 

Remove any chance of hazard  tape signs and safety notices that create "the office hazard area" image

Challenges this feature helps

Safety

Is this process currently digital or manual?
The desired process is:

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