Vgreet Visitor Journey

How can you assess your visitor journey?

Follow the Vgreet visitor journey below and use the checklist to the right to assess your organisations current visitor journey.

Visitor Journey Step - 1

Booking a meeting

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Feature

Capture visitor email details through Outlook or our scheduling system integration

Benefits

Remove the need for manual entry of visitors into a third party system, whilst not needing to change existing Microsoft or Condeco workflows 

Challenges this feature helps

Efficiency

Is this process currently digital or manual?
The desired process is:

Visitor Journey Step - 2

Pre-arrival

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Feature

Through pre-registration, send visitors health questionnaires, NDAs and building information prior to their visit

Benefits

Remove manual tasks from reception and security teams, protect visitors efficiently and minimise staff contact 

Challenges this feature helps

Compliance

Is this process currently digital or manual?
The desired process is:
maps

Feature

Send wayfinding maps to visitors before they leave the house with Vgreet's pre-registration feature.

Benefits

A branded invite with Google Maps directions helps your visitor navigate to the building, making sure they are on time and you have provided a great 1st impression 

Challenges this feature helps

Experience

Is this process currently digital or manual?
The desired process is:
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Feature

A tailored, branded meeting invite automatically sent to visitors via email.

Benefits

Impress visitors with a branded invite, all the details of how to get there, host details and any pre-registration details - all on one invite 

Challenges this feature helps

Experience

Is this process currently digital or manual?
The desired process is:
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Feature

Capture visitor details 

Benefits

Identifying visitor details for security check or cross reference 

Challenges this feature helps

Compliance

Is this process currently digital or manual?
The desired process is:
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Feature

Self Health Certification

Benefits

Keep the workplace contamination free. Ensure your safety exec compliance and peace of mind with a full survey feature, with reporting and audit compliance  

Challenges this feature helps

Compliance

Is this process currently digital or manual?
The desired process is:
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Feature

Photo ID check

Benefits

Collect photo's for ID checks easily and consistently

Challenges this feature helps

Compliance

Is this process currently digital or manual?
The desired process is:
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Feature

Digital e-agreements

e-Agreement T & C's

Benefits

Ensure any liability statements are agreed to

Challenges this feature helps

Compliance

Is this process currently digital or manual?
The desired process is:
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Feature

Legal document signature

Benefits

Ensure signed agreements are captured 

Challenges this feature helps

Compliance

Is this process currently digital or manual?
The desired process is:
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Feature

Watchlist / blacklist check 

Benefits

Check visitors against the company blacklist for security control and alerts 

Challenges this feature helps

Compliance

Is this process currently digital or manual?
The desired process is:
Workers with Safety Vests

Feature

Safety video viewing 

Benefits

Remove onsite safety videos from check-in. Let your visitors watch them in their own time whilst ensuring you have a full compliance audit trail

Challenges this feature helps

Compliance

Is this process currently digital or manual?
The desired process is:

Visitor Journey Step - 3

Arrival at meeting location

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Feature

Display notices on the Vgreet's screen.

Benefits

Bring timely notices to the attention of visitors and record their viewing.

 

Ensure all visitors read the safety notices and you have an audit trail

Challenges this feature helps

Compliance

Safety

Is this process currently digital or manual?
The desired process is:
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Feature

Core temperature scan

Benefits

Ensure you track genuine core body temperature and have a process to manage high readings that minimises staff contact and directs one way traffic adhereance 

Challenges this feature helps

Compliance

Safety

Is this process currently digital or manual?
The desired process is:
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Feature

Voice Recognition

Benefits

  • Enables touchless check-in in 3 seconds minimising contamination.

  • Speed up check-in  with one voice command. Say "check-in" and the QR code scanner is enabled.

  • Voice recognition simple commands make the whole experience touchless and efficient 

Challenges this feature helps

Safety

Efficiency

Experience

Is this process currently digital or manual?
The desired process is:
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Feature

Motion Sensors

Benefits

Remove the risk of contamination of touching screens with motion sensors on your Vgreet

Challenges this feature helps

Safety

Is this process currently digital or manual?
The desired process is:
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Feature

Touchless Check-in

Benefits

Motions sensors and voice recognition deliver touchless check-in. Saving sanitisation costs and contamination risk.

No standing in a queue risking contamination. Visitors check-in in 3 seconds with a touchless voice command "check-in". A true VIP experience 

Challenges this feature helps

Safety

Experience

Is this process currently digital or manual?
The desired process is:
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Feature

Decongested Reception areas

Benefits

Vgreet reduces the risk of queues and adds 2800 visitors a day capacity with every Vgreet, cutting waiting time with a 3 second express check-in.

Challenges this feature helps

Productivity

Is this process currently digital or manual?
The desired process is:
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Feature

Executive PA on demand

Benefits

Exec PA's available on a single voice command in HD quality with full access to your Vgreet to check unexpected guests in.

Digital experiences can be enhanced at any time with human interaction with one voice command "help". However that help needs to be able to "do something" ie add a visitor, pull up a lost QR code, and check a client in.

 

Help is available you need when you need it

Challenges this feature helps

Safety

Experience

Is this process currently digital or manual?
The desired process is:
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Feature

Automatic host notification

Benefits

Save your front of house team from trying to find hosts with un-obtrusive automatic email and sms notifications

Challenges this feature helps

Efficiency

Is this process currently digital or manual?
The desired process is:

Visitor Journey Step - 4

During the visit 

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