Vodafone: Frustration-free footfall

Vpod has recently installed seven Vgreet visitor management systems within the Vodafone UK headquarters in Newbury, which is a large campus consisting of six buildings. We have also installed our Vgreet visitor management systems in Vodafone Group’s headquarters in Paddington, London, where it occupies four floors within a multi-tenanted building, along with their digital hub Speechmark in London’s Southwark.

Deployed in Newbury - 7 Vgreet’s

Deployed in Paddington - 3 Vgreet’s

Deployed in Southwark - 1 Vgreet

Through the use of Vgreet’s visitor management dashboard, Vodafone have found their entire visitor management process has been streamlined and with routine tasks being taken care of, their front-of-house teams are able to concentrate on providing a more personal concierge-style service to their guests. Furthermore, during the global pandemic, Vgreet’s visitor management features meant Vodafone were able to update their health notices across all venues remotely and instantaneously. Since installing Vgreet visitor management systems Vodafone whose primary aim was controlling and streamlining visitor management have seen a substantial return on investment - £80k in year 1 and £175k in year 2.

“The Vgreet provided a modern Digital solution for a traditional reception service, this solution improved the customer journey also helping to make it as frictionless as possible from check in to host arrival”

— Craig Login, Property Contract Manager

It complements receptionists because it means companies no longer need a reception desk. Instead, reception staff can provide a more personal, concierge-type approach because they stand with the customer to assist when required.

“Vgreet offers everything we need for the customer journey. One of the major benefits has been Vpod’s willingness to integrate different systems and adapt the device to suit the customer requirements.”

Meet Vanessa

The Vgreet visitor management system (vms) is used to provide great visitor management experiences in buildings with no receptionist, as well as supplementing physical visitor management reception teams. In order to enhance the visitor management experience, Vgreet reduces check-in times and automates the entire visitor management process to assist visitors within Vodafone and beyond, in turn helping managers and reception staff cope with high volumes of enquiries, from visitors to couriers etc.

Vodafone’s visitor management system consists of a full-screen visitor management kiosk (labelled Vanessa by Vodafone). Upon arrival, the visitor management software recognises a guest approaching and an image of ‘Vanessa’ on the Vgreet’s screen then gestures visitors over and guides them through the self-check-in process. Thanks to the touchless visitor management kiosk, there’s no queuing or typing involved — guided by Vanessa, visitors simply scan the QR code, which they’ve received by email on their smartphone. Relevant parties within Vodafone (for example a meeting host) are then alerted that their guest has arrived in reception. The guest will then either be directed to a meeting location by ‘Vanessa’ or collected from reception by the meeting host. It’s always reassuring to know that if at any point during the visitor management process a user faces difficulty with the visitor management dashboard, they can select the help option and speak directly to one of our visitor management executives face-to-face via a live, remote video chat.

As well as improving the overall visitor management process, the Vgreet’s advanced visitor management technology can include many different visitor management features. For example, it can provide live travel and weather updates, plus a host of other useful features such as way finding, visitor entry management, badge printing, room booking, visitor management with temperature checks, visitor management with facial recognition and visitor management questionnaires. The visitor management software used by Vgreet also captures visitor feedback and records the usage data in order to measure KPIs and visitor management performance. As for visitor relationship management, if at any point users need assistance, they simply select the help option on the kiosk which connects them to a live, face-to-face, remote visitor management executive. Also, visitor management policy, procedure, behaviours and guidelines can be displayed and accessible with regards to visitor management gdpr compliance.

So, what are the benefits of Vodafone using Vgreet as a visitor management system?

  • Vgreet means reception staff aren’t overwhelmed at busy times

  • Live information on the visitor management dashboard provides a virtual information desk at all at times

  • A personal, concierge-style service is available anytime via face-to-face video with a visitor management executive, however busy it gets

  • With data capture, activity monitoring and customer feedback, Vodafone can constantly review and improve their visitor management process

  • Visitor management kiosks also provide an element of security with regards to their visitor badge management systems, facial recognition systems and temperature screening.

  • Visitor management gdpr and data protection compliance can be streamlined and easily accessible

  • Visitor management behavior can have a positive brand impact when experiencing an organized and efficient visit

Vodafone is now looking at rolling out Vgreets in office buildings throughout the UK, with additional features such as the ability to capture visitors’ photos, as well as integration into third-party access control and turnstiles solutions via Vodafone’s visitor-management provider and Vpod partner Proxyclick.

“We are delighted with the progress of this opportunity provided by our partner Mitie. Within two weeks of deployment, Vodafone ordered additional units and is now looking at further locations and features. Vodafone is the perfect example of how Vgreet can provide significant benefits for visitors”

— Sam Farrant, Managing Director, Vpod

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