Vodafone: Frustration-free footfall
Vpod has deployed five Vgreets to date within the Vodafone UK headquarters in Newbury, which is a large campus consisting of six buildings, plus Vodafone Group headquarters in Paddington, London, where it occupies four floors within a multi-tenanted building.
Vgreet is used to provide reception services in buildings with no receptionist. It can also supplement physical receptionists in order to improve the visitor experience, by reducing check-in times and providing additional information and services to assist visitors within Vodafone and beyond.
It complements receptionists because it means companies no longer need a reception desk. Instead, reception staff can provide a more personal, concierge-type approach because they stand with the customer to assist when required.
“Vgreet offers everything we need for the customer journey. One of the major benefits has been Vpod’s willingness to integrate different systems and adapt the device to suit the customer requirements.”
A full-screen virtual receptionist (labelled Vanessa by Vodafone) on the Vgreet gestures visitors over and guides them through the self-check-in process. There’s no queuing or typing involved — visitors simply scan the QR code, which they’ve received by email on their smartphone. If they need help at any point they can speak to someone face-to-face via live video chat.
“As a digital business it suits our requirements to move into a more digitally enabled operation whilst improving the customer journey and customer experience,” says Craig Login.
As well as improving the visitor-management process, the Vgreet shows live travel and weather updates, and other information about the campus. It also records feedback and captures the usage data in order to measure KPIs.
Vodafone is now looking at rolling out Vgreets in office buildings throughout the UK, with additional features such as the ability to capture visitors’ photos, as well as integration into third-party access control and turnstiles solutions via Vodafone’s visitor-management provider and Vpod partner Proxyclick.